Keep return instructions, failed attempts and dehire receipts together as the case develops.
02
Make the next action clear
Give each follow up an owner. Keep configured deadlines and missing evidence in view.
03
Bring the evidence to review
Build a chronology with an evidence index and invoice exceptions for your team to assess.
The output that matters
A record you can put in front of someone.
When a detention invoice needs a closer look, start with an organised case file.
DehireDesk brings the recorded events, deadline basis, evidence index and invoice exceptions into an exportable report. Your team stays in charge of the decision.
Instruction, depot rejection, revised instruction and successful dehire.
02
Supporting evidence
Four source documents indexed against the recorded events.
03
Invoice exceptions
Billed period extends beyond the recorded return chronology.
A focused part of your workflow
Keep your shipment system. Give exceptions a home.
Start with the records you already have. The pilot works from your CSVs and evidence documents, with no carrier or depot credentials required.
Your existing recordsEmail, spreadsheets & TMS exports
Return instructions, container data and depot evidence.
The DehireDesk caseOwner. Deadline. Evidence.
A connected chronology and a clear next action.
Your team's reviewAn organised evidence pack
The facts to support payment, credit or escalation decisions.
Start with one real case
A small pilot. A useful answer.
Bring a completed empty return case, redacted if needed. We will set up the workflow together and see whether the resulting evidence pack is useful to your team.
Talk to Jackson Scope agreed before payment. No automatic renewal.
No. Your existing system remains your shipment record. DehireDesk focuses on the return exception, its evidence and the actions needed to review it. The pilot starts with exports and documents you provide.
Does it require carrier or depot logins?
No. We start from your operational records, such as a CSV, return instructions and depot evidence. You do not need to share any portal passwords.
Can we start with a redacted case?
Yes. A completed, redacted case is the best place to start. We agree what information is needed before you share it.
Does DehireDesk decide if an invoice is valid?
No. It organises recorded facts and flags inconsistencies for review. Your team decides whether to pay, request credit or escalate.
What happens after the pilot?
We review the workflow and evidence pack together. There is no automatic renewal. You decide whether to discuss continued access and can request an export of your pilot records.
